I called on November 21 to ask when it would be complete and was told my promised date was December 3.Fast forward to December 3, we heard nothing. On November 20 I got a notification from my insurance company that the estimate was ready and repairs would begin soon. Iver had to call him for every update but 1 and each time Im getting a run-around (details below).Vehicle was rear-ended in an accident and brought in on November 18. Overall, I was very pleased with the speed and quality of work performed.Īwful communication from the very beginning - Gus is the advisor for my repairs. I didnt have any issues paying my deductible in the store and no one read my credit card information aloud (noticed that from one of the other reviews).

However, I only had a $500 deductible and dont know enough about auto repairs to know if the price was reasonable. Total costs was about $3K which I thought was kind of high. He called after the repair estimate was completed and quoted me the price. I was supposed to have a rental car from Hertz come pick me up, after waiting about 30-45 minutes, Vic drove me to the rental place. I dropped the car off on 4/24/17 and it was ready for pickup on 4/27/17 (note: it was estimated the repairs could take up to 5/10/17).

Certain parts had to be repaired and repainted. I decided to go here b/c it was the closest location I could find. My insurance Company, State Farm, had ABRA Auto Body & Glass listed as an available vendor.

I had damaged the back rear panel of my 2010 528i BMW in April 2017.

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